counter ladies at doctoc's office

i think they have one of the greatest job, i don't know how much they make, but they live in alternative universe where only the doctor matters. they live on a different planet unaware of how the world operate around them.

i went to see doctor the day before yesterday and i forgot to get a doctor note. i called yesterday about who i can get on and after a few minutes of convo, the nurse told me to call again today around the same time, the doctor would be free then. so i called today, and the counter lady said he's operating on a surgery today. i was like, what the fuck?! Did the counter lady just lied to me yesterday saying that the doctor would be free today afternoon?! I even asked here when I should call the doctor office and she specifically said afternoon (now i remember that there was a careless tone in her voice). I told her my situation, I need a note for my work. There is no sympathy or understand of my situation at all. She doesn't really give a crap. Can't we just work this out? There is none of that from her tone, it was not her concern. She is just waving it out for another day without solving this problem.

Kind of like different departments of Hong Kong government...don't do anything, ignore it for long enough and people would forget about it...unless half a million people start marching on the street.